Contact TVMountXL.com | Customer Service and Personal Advice

Orders for items that are immediately available and placed on business days before 5:00 p.m. are shipped the same day in accordance with our shipping promise. The actual delivery day depends on the carrier and the package size.

We generally ship large and heavy packages with DPD. We ship smaller packages with DHL or PostNL. Which carrier delivers your order depends, among other things, on the package dimensions and weight.

Large or heavy packages cannot always be processed by an automated sorting machine. DPD or DHL then processes these shipments manually. As a result, delivery can sometimes take one extra business day. This does not automatically mean that your package is lost.

As soon as we ship your order, you will automatically receive an email with the tracking link. The sender is Ombits Webshop. Click the link to track your shipment. Can't find the email? Also check your spam folder and search for the sender's name. If you have any questions, contact us and include your order number.

First, check the current tracking status. For large packages, allow for possible manual sorting. Is the status still unclear? Contact our customer service.

Contact us as soon as possible with your order number. As long as your order has not yet been processed or shipped, we’ll see what is possible.

As a consumer, you can cancel your order within the statutory cancellation period. If you decide not to proceed with the purchase, you must arrange and pay for the return yourself. Please consult our return policy and return procedure for registration, costs, and any exceptions.

After a valid cancellation, we will refund you within the applicable statutory periods. We may wait until we have received the item or you have demonstrated that you have returned it. Please also read our return policy.

Email us your order number, a description, and clear photos of the item and packaging. We’ll investigate the situation and help you further.

Send us the exact TV model and the mount model. We’ll check the VESA size, weight, and a suitable alternative. Returns are possible in accordance with the applicable terms.